Easy Way Tea Indulgence

I got my reply

"Dear customer

Our milk products are made from non – dairy creamer and all of them are vegetarian without any gelatin ingredient."

so... from what I can gather.... It's all vegan...?!?!

I feel mega excited and mega cynical all at the same time

But what is it made of then? Why won't she tell us? I specifically said I am allergic to milk and was vegan and she just said everything is vegetarian. My response was less than polite.

My emails: 

I was wondering if the ingredients listings for your products were available online.
I'm vegan and am allergic to all dairy and I just wanted to make sure that I'm able to safely consume your teas.
 
Thanks in advance for any assistance you can provide,
Liz


Her response:

Dear customer
 
We can email you regarding the product information by email. Our product are all vegetarian which will be safe for you.
 
Should you have any questions, Please do not hesitate to contact me !
 
Best Regards,
 
 
Claire Yu
Administrator Assistant

Her email doesn't make sense and doesn't address my concerns regarding dairy at all.

So your jelly toppings are vegetarian too? They don't contain gelatine?

Which products contain milk?

I asked at the Cairns Central store today if the Taro milk range actually had cows milk in it and the store manager had no idea. All he could tell me was that they used a powdered creamer. 

I'm extremely unhappy with your companys' hesitancy on this issue so far. 

Ingredients legally should be available on request at eah store and freely available online at the very least. 

If any of your products are vegan friendly I'd like to know and I know that many other people would too.

Surprise! I haven't had a response, the last email was sent on Friday. Why the secret?

strange!!!

I did a little bit of research on non dairy creamers online, I don't know if or what Easy way use but I keep finding things like:

"most of the standard or best-known brands contain the protein-rich milk derivative casein in the form of sodium caseinate"

So many non-dairy creamers have casein in it. casein is vegetarian right?

so now I'm really confused! I hope they answer you, I might also reply to my email response requesting to know more about the creamer and that there are very large differences between vegetarian and vegan

Is this even legal?

Yes, Casein is vegetarian, but as you quoted, it's from milk, it's actually a milk protein.

I want to know how that classifies as a "non-dairy" creamer. Technicalities aside, it's main ingredient is made from dairy. I'd still get sick from it and that's why I asked.

I don't think so.

I found this on the QLD govt's website: http://www.your30.qld.gov.au/EatWell/Eatwelltips/Understandingfoodlabels/tabid/88/Default.aspx    

"By law, food labels in Australia must contain a nutrition information panel and an ingredients list. Here's what they should show:

Nutrition information panel - this shows the amount of energy (in kilojoules), and nutrient content including protein, total fat, saturated fat, carbohydrate and sugars. Measurements should be per serve and per 100 grams.
Ingredients list - this lists the amount of ingredients by weight in descending order (highest to lowest). So if the first few ingredients listed are fat or sugar (see below for other names for these), then it is one of the major ingredients in the product and therefore likely to be high in energy."

But I found this here: http://www.daa.asn.au/index.asp?PageID=2145834441

"The current food standards code requires all manufactured foods to have a nutrition information panel including those foods with nutrition claims.  There are a few exceptions such as very small packages and foods like herbs and spices, tea, coffee and foods sold unpackaged (if a claim is not made) or foods made and packaged at the point of sale (e.g. restaurants)."

So, the government is saying that by law everything should be labelled, but the Dieticians Association of Australia points out that some products aren't required to be labelled.

I'm sure though that it's against the law to with hold information regarding ingredients and nutrition when it's asked of your company.



I'm trying to find some sense online about where I stand legally by requesting this information. I think I'll ask my boss at work, he was a lawyer in a previous life, he should at least know where to look.


I'm also planning on calling the company and having the ingredients listings faxed to me at work or at least emailed. I've never had this much trouble. Ever.

I'm stubborn as hell too.

I'd appreciate everyone and anyone sending an email to asking for the ingredients lists or which products are vegan.
I figure the more people that ask, the more we'll find out.

Sent!

I had my first easy way today and it was soooooo yummy! Soy punch with srawberry! yumo! i didn't have any toppings tho. i was glad to see that they use so good too, my faev soy milk.