Easy Way Tea Indulgence

By the way, I also sent them an email over a week ago but have not received any response. They're probably going, "where the hell did all these vegans come from?!" haha.

lets piss them off, I'm going to send another one tonight, might give them a ring tomorrow...we also need to find somewhere to contact about the legalities of providing nutritional information in Australia

I always thought it would be law that they'd have to disclose all ingredients :S i dont know whether that naive of me, but i just assumed people were allowed to know what they were eating?

Dear Lydia

Thank you for your email to the NSW Food Authority dated 23 July 2011, concerning requests made to Easyway for their ingredients list to find out whether gelatin is an ingredient used in their teas.

There are particular requirements set by the Food Standards Code (Food Standards Australia New Zealand) with respect to information requirements for foods exempt from bearing a label. However, in order to determine whether or not the allergen information you have specified is mandatory to be provided upon request, I have put your enquiry through to our Labelling Team for an Officer to respond to you as soon as they are able.

The NSW Food Authority’s reference number for your enquiry is: 153840


Yours sincerely

Melissa

(for) Craig Morony

Manager Consumer & Industry Helpline


--> the reply i got from food authority of NSW.

what does this mean i don't understand these "technical" terms...
i said i was allergic to gelatin so they would take me seriously :$

They're basically saying they're not sure if gelatine needs to be provided as an ingredient, by law (mandatory), when asked... So they're passing the request on to someone who deals with labelling. I'm not sure gelatine needs to necessarily be labelled (it's not if it's used for clarifying wines and beers etc). Regardless though, they should still be providing ingredients.

It's not just the gelatine I'm concerned about, it's also the ambiguity about whether they use ANY milk or animal products whatsoever (and their lack of response to me altogether). Dairy-free or lactose-free creamers could still have milk ingredients like casein.

I wonder if it would be taken more seriously if you say you avoid these things for religious reasons...

Or allegies..

yeah i said that i was allergic to gelatine,
but when i obtain the ingredients list i will find send a copy to everyone on this thread
if they don't give me the full ingredient list regarding if its vegan friendly or not, your going to have to call or email the nsw food authority sorry !

Dear ****

I refer to your enquiry regarding the need for sellers of Easyway tea to provide ingredient information.

Unfortunately, food law only requires the marketers to provide such information to consumers, which relates to the presence of the allergens that are specifically listed in the Australia New Zealand Food Standards Code (the Code); examples of products on that list are: nuts, milk, eggs etc.. Gelatine is not on that list.

Neither are the marketers required to provide information on the suitability of their products for vegans.

Thank you for raising this issue with the Authority

Yours sincerely




WHAT THE F**KKKKK.
i think he knew i was a vegan/vegetarian LOL but seriously guys.. for realz?
thats stupidity that they can't force people to give you the list if your alergic to things other than milk eggs and such. And its not legal for them to tell you if its vegan!?!

jesu

thats total bull

As much as I love easy way.. they're having an awful lot of trouble leting us know about some of their basic ingredients.....it's really kinda suspect.

I might enquire into other bubble companies like Chatime and see if they are a bit more helpful