I actually have my first ever lot of Notzarella pizza in the oven right now as I type haha.
I think that they should have probably looked further into the ingredients before selling the product, however I don't think they ever officially claimed it to be palm oil free.
I think that it is great that they are now offering customers a new version without the possible palm oil. I say possible because they are still not sure whether the vegetable oil is from palm oil or not.
People know that this cheese is only in its very early stages, so I think that people should expect a few hiccups. People don't seem to be annoyed about it except for Bev lol.
Also all the other vegan cheeses on the market contain palm oil, so I bet 0.02% is so much better than the amounts they contain.
But yeah overall I think that Notzarella handled this issue quite well by offering an alternative