Hey everyone! I'm just writing this to start some discussion (and also to let you know my experience) about the latest Christmas Woolworths add. I'm not sure if everyone has seen it but basically it is a family Christmas lunch with a very young girl narrating the scene. Everyone is sitting around a table and she comments on their huge glazed ham saying and i quote "Even Sarah loves our Woolies glazed ham and she's a Vegetarian"....yeah....Well i was INSTANTLY offended, mostly because they had an innocent chicl saying something like that when she probably has no idea what she was saying. So, i e-mailed Woolworths Customer Service and i said that i was not impressed and i was offended and i would appreciate it if they axed the line from the add. i said it was insensitive and that Vegetarians and Vegans are not stupid, we know where that ham comes from and there is NO way we'd ever eat it...EVER! This was there responce:
Thankyou for expressing your concerns about our latest My Family TV ad, we’re genuinely sorry if the ad has offended you. We never intended to upset our vegetarian and vegan customers and want to assure you that we respect everyone’s food choices.
Our aim was to talk about the quality of our hams for those customers who do eat meat. We tried to do that in a light-hearted and humorous manner but recognise that approach has caused offense to some of you. We understand that many people on both sides of the debate feel strongly about this issue, but in the interest of a friendly community, we ask that you be respectful of each other’s opinions. Thank you.
Woolworths Customer Service
I am confused by this. This makes me even more angry, so i decided to tell people how they have treated me. I'm also going to say that i refuse to shop there, for ANYTHING, ever again....Mainly for the point that just because they make a ton of money doesnt mean they can treat somebody like that, whether they are a customer or not. How are you supposed to retain customers if you tell you supposed customer to "be respectful" of the companies opinion, or in other words "get over it"? I've worked in retaill for 10 years and ive been trained by the best and i would NEVER say that to someone who made a complaint, EVER.
So, make up your own mind about Woolies if you like, but i'd just like to let you all know what kind of company they are, if you didn't know already.
Love Alix xxx